If something is wrong, say so quickly.

Delivery inside Benin City

• ₦2,000 anywhere within Benin City, paid by you directly to the rider.
• Free on orders above ₦10,000 within Benin City.
• 1½ to 3 hours after payment, once payment is settled.
• Bulk orders are collected in person from No. 30 Omoruyi Street, so no delivery fee applies to them.

Outside Benin City is not covered yet. She is opening in other places, and when she does they will appear here.

Give a number the rider can reach

The single most common reason an order goes wrong is a phone that does not answer. A rider carrying frozen dairy cannot wait long, and cannot leave it at a door. If the rider cannot reach you, the order comes back — and a second attempt means a second delivery fee.

Something wrong with your order

Tell her the same day, before it is opened. If an item is not what you ordered, is damaged, or arrives warm, she will replace it or refund it. Photographs help and are worth sending.

This is not us being difficult about time limits. Yoghurt and ice cream are perishable and temperature-sensitive, and once they have been out of a freezer for a while nobody — not her, not you — can tell whether a problem started in her cold room or in your kitchen. Reporting it the same day is what makes it possible to put right.

What cannot be refunded

• Food that has been opened, eaten or left out, unless there was something wrong with it.
• A change of mind after it has been made and dispatched. It cannot be resold.
• An order that could not be delivered because the phone number given did not answer.

Changing or cancelling

Ask as early as you can. Before she has started making it, changing or cancelling is straightforward. After it is made and packed it usually is not, because it was made for you and she cannot sell it to somebody else.

How a refund reaches you

Payment is arranged directly with her, so a refund comes back the same way it was paid. Nothing on this website takes or holds your money.

Asking

Use the contact page, and include your order reference — it is the JR- code shown when you sent the order. It is how she finds what you bought.

These sit alongside the terms and the privacy notice.